The Problem.

Today’s customer success and support teams face rising expectations. Customers demand fast, accurate answers to technical questions, yet support teams often lack the deep knowledge of their company’s tech stack needed to deliver. The result? Delays, escalations, and frustrated customers.

Knowledge gaps

Support teams lack the technical depth to resolve complex issues on their own, slowing response times and driving up costs.

Knowledge gaps

Support teams lack the technical depth to resolve complex issues quickly.

Knowledge gaps

Support teams lack the technical depth to resolve complex issues quickly.

Scattered information

Knowledge is spread across tickets, Slack threads, and outdated docs.

Scattered information

Knowledge is spread across tickets, Slack threads, and outdated docs.

Escalation overload

Too many tickets reach engineering without enough context.

Escalation overload

Too many tickets reach engineering without enough context.

Engineering bottlenecks

Developers waste time on repetitive fixes instead of innovation.

Engineering bottlenecks

Developers waste time on repetitive fixes instead of innovation.

Scattered information

Critical knowledge lives across tickets, Slack threads, and outdated docs — making it hard for support to find the right answer when it matters most.

Scattered information

Knowledge is spread across tickets, Slack threads, and outdated docs.

Escalation overload

Without structured context, too many tickets are escalated unnecessarily, overloading engineering teams and leaving customers waiting.

Escalation overload

Too many tickets reach engineering without enough context.

Engineering bottlenecks

Developers spend time fixing repetitive issues and simple changes that support could solve if empowered — draining focus from innovation and slowing product progress.

Engineering bottlenecks

Developers waste time on repetitive fixes instead of innovation.

Go Home

© 2025 Blar AI, INC

2 Embarcadero Ctr, San Francisco, CA, 94111

Building with ♥︎ from SF

© 2025 Blar AI, INC

2 Embarcadero Ctr, San Francisco, CA, 94111

Building with ♥︎ from SF

© 2025 Blar AI, INC

2 Embarcadero Ctr, San Francisco, CA, 94111

Building with ♥︎ from SF

© 2025 Blar AI, INC

2 Embarcadero Ctr, San Francisco, CA, 94111

Building with ♥︎ from SF